Unity Lime – Privacy Policy


Our contact details

Name: Unity Lime Products Limited


The Barn

Access via Wornal Park,

Menmarsh Road



HP18 9JY


Phone Number: 01904 405797

E-mail: [email protected]

Website: www.unitylime.co.uk


This privacy policy sets out how Unity Lime Products Ltd uses and protects any information that you give Unity Lime Products Ltd when you use this website.

Unity Lime Products Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Unity Lime Products Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04/03/2024.


The type of personal information we collect

We may collect and process any/all of the following information:

  • Identity Data – First name, maiden name, last name, username, title, date of birth.
  • Contact Data – Billing address, delivery address, email address and mobile or landline number.
  • Financial Data – Bank account and/or payment card details. (Through a secure 3rd party payment system invisible to Unity Lime staff or directors).
  • Transaction Data – Details of products and services you have purchased from us along with payments to and from you.
  • Technical Data – IP address, login data, (browser type and version), location, time zone, browser plug-in types and versions, operating system and other technology used to access our website.
  • Profile Data – Username and password, interests, preferences, feedback, product reviews.
  • Usage Data – includes information about how you use our website, products and services.
  • Communications Data – Your preferences regarding receiving marketing from both us and our third parties.


Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To process and deliver your order.
  • To enable you to have communication with us and us with you.
  • To ask you to leave a product review.
  • To register you as a customer.
  • To enable you to take part in any survey, prize draw or similar.
  • To collect analytics data with a view to improving our website performance and/or products or services.
  • To send marketing emails or similar. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Internal record keeping.


We may also receive personal information indirectly, from the following sources in the following scenarios:

– A contractor or specifier ordering goods on your behalf for delivery to your address.

– A third party merchant or distributor ordering goods on your behalf for delivery to your address.

We use the information that you have given us to allow delivery of the goods ordered to the specified delivery address.

We may share relevant information with third party couriers or similar transport companies for the purposes of delivering goods.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You can remove your consent at any time. You can do this by contacting [email protected].
  2. We have a contractual obligation.
  3. We have a legitimate interest.
  4. We need it to perform a public task.
  5. We have a vital interest.


How we store your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Your information is securely stored in any or all of the following places – Our website system, our internal CRM system, our internal stock/invoicing system, our internal email system.

Completed project specific information will be retained for warranty purposes. This information retained will be beneficial to the company, contractor, architect, government bodies & occupants for investigative purposes in the event of a component or system failure.

All other information will only be retained for the length of time for which that retention is appropriate. The longest time personal data will be retained will be to the end of the tenth year from the issue of any relevant warranty document issued.


Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing to us (see our e-mail address below).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please email [email protected].

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We record all telephone conversations for quality management purposes.


Website Cookies

A cookie is a small file which is placed on your computer’s hard drive. If your browser is configured to accept cookies, the file is downloaded and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

See our full cookie policy here: https://unitylime.co.uk/cookie-policy/


Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us – [email protected] if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, we would ask you in the first instance to make a complaint to us in writing at:


The Barn

Access via Wornal Park,

Menmarsh Road



HP18 9JY


You can also complain to the ICO if you are unhappy with our response to how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk